The role of management

The role of management

7 minute read

Reduce uncertainty about what matters most: How to take the lead in managing risk.

There is a huge amount of literature on the best way for risk teams to structure, organise, set guidance, and support organisations to manage risk.  However useful these documents may be, they typically fail to address the most fundamental challenge in the management of risk in a practical way.  That is, what should line managers do to help themselves manage risk better?

In our recent series, the four faces of risk, we have outlined some of the key roles that the risk team should take – the advisor, the connector, the conscience and the lookout.  These roles are specifically designed around the simple truth that managers own risk, not risk teams. 

So, what must leaders do to own risk in their day-to-day roles, to prepare for disruption, to minimise the effect of uncertainty, and to achieve with confidence.

Reducing uncertainty – the real path to managing risk.

Risk people spend a lot of time talking about the definition of risk management however, at its core, risk management is simply a recognition that the future is uncertain, and that to achieve a goal in this uncertain future, this truth must be respected.

So, how can leaders go about reducing uncertainty?  Here are some thoughts from the Battleground team based on our experience working with leaders to help them act with confidence.  

Learn

To manage risk well, leaders must be open to new knowledge – in fact new knowledge is the only way uncertainty can be reduced.  Being open to advice from others, to learning from mistakes (and successes), being able to change course when events veer off course are all fundamental to managing risk.

Leaders must also be open to new knowledge that challenges their assumptions and be able to constantly modify their world view and recalculate the relative benefits of different options as facts change.

Top tip:
Encourage and lead open reflective conversations on what worked, what didn’t and what will be done differently on a regular basis with your team.

Network

Understanding the role you play in a complex organisation, or web of organisations seeking to achieve a goal is vital. A good leader will think through the end-to-end of an organisation and connect their area with both organisational objectives and the things they are dependent on.

So much uncertainty within organisations derives from a lack of understanding of the objectives, goals, constraints and assumptions of others – and understanding this information (even if you don’t necessarily agree with it) is vital to making good decisions if rely on others to achieve your goals.

Top tip:
Engage with your colleagues across the organisation.  Seek to understand their risks, objectives and constraints and use this information to challenge your own thinking. Check whether their assumptions about the organisation align with yours.

Anticipate

First off, be clear that anticipation is not prediction.  Prediction is hard, and the costs of predicting incorrectly are significant.  Anticipation is about understanding the potential futures, but more importantly, understanding how they might impact on your objectives, people, reputation, infrastructure, sites and external dependencies.

While having a view on the potential scenarios that might play out in your organisations is vital to anticipation, it is just as important to have a good handle on how your organisation could be impacted and how you would respond when these events occur, to help generate options for dealing with an unpredictable future with confidence.

Top tip:
Consider event agnostic planning as you prepare for shock events and focus on how you will keep going towards your goals, no matter the disruption.

Decide and Act

Good decision making and execution of those decisions (execution is just as, if not more important, and often overlooked) has three key steps:

Consult widely

It is up to the decision maker to consult widely and at the right time, not just with those who support, but also with those who might challenge. Diversity of views helps build a good decision and, importantly, options to execute.

Decide clearly

There are two key elements to clear decision making. Firstly, what you know (or think you know) and the second is what you don’t know. Be clear on assumptions: Assumptions are inherent in decision-making. However, it’s crucial to differentiate between grounded assumptions and mere speculations. Clearly documenting and communicating assumptions can prevent costly misunderstandings later.

Execute with confidence, but monitor always

Have clear built in parameters to review the quality of your decision, but within those parameters execute with full confidence.

Top tip:
Use consistent methods in your decision making and execution process to drive consistency.  Consider up front how you will know if you have made and delivered the right decision and track variation.

Use the risk function to support you

Leaders in every organisation must take accountability for their relationship with their risk teams and seek to get the most value out of those teams. 

Leaders need good advice from their risk teams, they need to trust their risk teams, but more than anything they need good data from their risk teams.  They need systems that enable them to learn about risks across the organisation and how they may impact them, they need systems that tell them if their assumptions may not be as accurate as they hoped, they need systems that tell them who to talk to reduce their uncertainty.

Top tip:
Engage with your risk team and set out what information you, as a leader, need to help you manage risk well.  Use them as a service provider to give you the information you need. Challenge them if they cannot.

Summing Up…

Risk management is about reducing uncertainty.  Leaders who learn from a wide range of sources, understand the network of their organisation, anticipate and prepare for a range of futures and act decisively based on well thought out decisions, where the distribution of outcomes are considered are those that are best prepared for a complex and uncertain future.

Contact the Battleground team to learn more about how we can help you build your risk management capability for tomorrow, today.

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